Job Description
Join GlobalConnect Solutions' award-winning remote team in New Orleans! We're seeking passionate Customer Support Specialists to provide exceptional service from home. As a leader in tech-enabled remote work, we provide all necessary equipment – including laptop, headset, and ergonomic accessories – so you can hit the ground running. Enjoy flexible scheduling, comprehensive benefits, and a collaborative virtual culture while serving Fortune 500 clients. No commute, no office politics – just meaningful impact from your home office in the Big Easy.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Utilize provided CRM tools to document cases and track resolution metrics
- Collaborate with technical teams to troubleshoot complex product issues
- Maintain detailed knowledge of product offerings and service protocols
- Identify upsell opportunities during customer interactions
- Participate in virtual training sessions to enhance product expertise
- Contribute to knowledge base documentation and process improvements
Qualifications
- Minimum 2 years customer service experience in remote or hybrid environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with Southern hospitality flair
- High-speed internet connection (minimum 50 Mbps) and dedicated workspace
- Ability to troubleshoot basic technical issues independently
- Proven track record of meeting/exceeding performance targets
- Flexibility to work evenings/weekends as required by client coverage
- Associate degree or equivalent professional certification