Job Description
Join Miami's leading remote workforce! We're seeking dynamic Weekend Customer Support Specialists to deliver exceptional service while enjoying Miami's vibrant lifestyle. This flexible role offers competitive compensation, full benefits, and the freedom to work from anywhere in the US.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive health/dental/vision insurance
- Paid time off and flexible scheduling
- Professional development stipend
- Virtual team-building events
Perfect for students, parents, or professionals seeking work-life balance without compromising career growth.
Responsibilities
- Resolve customer inquiries via chat, email, and phone during weekend shifts (Sat-Sun)
- Document interactions in CRM system with precision
- Collaborate with weekday teams for seamless handoffs
- Identify trends and report improvement opportunities
- Maintain 95% customer satisfaction score
- Adhere to security protocols for sensitive data
- Participate in monthly virtual training sessions
Qualifications
- 2+ years customer service experience
- Proficient in Zendesk/HubSpot/Salesforce
- Exceptional written and verbal communication
- Ability to work independently with minimal oversight
- Comfortable with weekend availability (8am-8pm ET)
- High-speed internet and quiet home office
- Bilingual (English/Spanish) preferred
- Associate degree or equivalent experience