Job Description
Join Detroit's fastest-growing home services company as a Remote Customer Support Specialist! We're seeking tech-savvy professionals to deliver exceptional service from home with weekly pay. No commute, flexible hours, and full benefits included.
Our ideal candidate thrives in fast-paced environments and possesses outstanding communication skills. You'll be the first point of contact for homeowners across Michigan, resolving service inquiries and building lasting relationships.
Responsibilities
- Handle incoming customer calls, emails, and chats regarding home services
- Resolve technical issues and schedule service appointments efficiently
- Maintain detailed records in CRM system with 99% accuracy
- Collaborate with field teams to ensure seamless service delivery
- Meet/exceed weekly performance metrics for customer satisfaction
- Participate in ongoing training on new products and procedures
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote/hybrid setting
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Reliable high-speed internet and quiet home office space
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities