Job Description
Join Kansas City Connect's award-winning remote team as a Customer Support Specialist with weekly pay! Enjoy the flexibility of working from anywhere in the Kansas City metro area while making a real impact on our clients' experiences. We're seeking empathetic professionals who thrive in fast-paced digital environments and value work-life balance.
Why Kansas City Connect?
- Weekly pay – Get paid faster to support your financial goals
- Remote-first culture – No commute, maximum productivity
- Comprehensive benefits – Health, dental, and 401k options
- Growth opportunities – Clear path to team leadership roles
- Modern tech stack – Latest tools and software provided
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with precise detail
- Collaborate with tech teams to resolve complex technical issues
- Meet weekly performance metrics (25+ resolved cases/day)
- Participate in bi-weekly training on new products/processes
- Maintain 99% attendance and punctuality standards
Qualifications
- 1+ years customer service experience in remote or hybrid setting
- Excellent written/verbal communication skills
- Proficient in CRM software (Salesforce, Zendesk, or equivalent)
- High-speed home internet with dedicated workspace
- Ability to work flexible hours including evenings/weekends
- Problem-solving mindset with conflict resolution expertise
- Typing speed of 50+ WPM with 98% accuracy
- Must reside in Kansas City, MO metropolitan area