Job Description
Join PayFlow Solutions, a Minneapolis-based fintech innovator, and transform your schedule with remote daily pay opportunities. We're seeking motivated Customer Support Specialists to serve our growing client base with flexible, high-impact work. Earn immediate compensation while enjoying full remote flexibility – no more waiting for biweekly paychecks!
Why Work With Us?
- Daily pay via PayFlow's instant payout system
- Comprehensive training and ongoing support
- Career advancement within our Minneapolis HQ network
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Process transactions using proprietary fintech platforms
- Document cases in CRM systems with 100% accuracy
- Collaborate with Minneapolis-based support teams for complex issues
- Maintain 95%+ customer satisfaction scores
- Participate in daily virtual stand-ups and training sessions
- Identify process improvements for remote workflows
Qualifications
- 2+ years customer service experience (remote preferred)
- Proficiency with Zendesk, Salesforce, or similar CRM tools
- High-speed home internet and quiet workspace
- Excellent communication skills with Midwest cultural awareness
- Ability to work independently with minimal supervision
- Basic fintech or payment processing knowledge
- Flexible availability including weekend shifts
- Minnesota residency required for local tax compliance