Job Description
Join FlexiPay Solutions and transform your work-life balance! We're seeking energetic Remote Customer Support Specialists in New Orleans to deliver exceptional service with the revolutionary perk of daily pay. No more waiting for biweekly checks—your hard work is rewarded instantly! As a 100% remote role, you'll help customers resolve inquiries via chat, email, and phone while enjoying Louisiana's vibrant culture from your home office. Our tech-forward platform ensures seamless operations, and our supportive team culture guarantees you'll never feel isolated. Ready to earn daily while making a real impact? Apply now!
Responsibilities
- Resolve customer inquiries across multiple channels (chat, email, phone)
- Process transactions and troubleshoot technical issues
- Document interactions and maintain accurate records
- Collaborate with team to improve service protocols
- Meet performance metrics (CSAT, resolution time)
- Identify upsell opportunities for premium services
- Participate in daily virtual team huddles
Qualifications
- 1+ years customer service or support experience
- Excellent verbal/written communication skills
- Proficient with CRM software (Zendesk/Salesforce)
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Typing speed of 40+ WPM
- Must reside in Louisiana or Virginia