Job Description
Join FlexPay Solutions and transform how you get paid! We're seeking a dynamic Remote Customer Support Specialist to join our Portland-based team. Enjoy the freedom of remote work with immediate daily pay – no more waiting for payday! As a key member of our customer experience team, you'll provide exceptional support while enjoying competitive compensation and flexible scheduling.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve billing inquiries and payment processing issues
- Document customer interactions in our CRM system
- Collaborate with finance team to ensure daily payment accuracy
- Identify opportunities to improve customer experience
- Maintain 95% customer satisfaction score
- Participate in daily stand-up meetings
Qualifications
- 1+ years of customer support experience
- Proficiency with Zendesk and CRM platforms
- Excellent problem-solving and communication skills
- Ability to work independently in remote setting
- Reliable internet connection and quiet workspace
- Experience with payment processing systems preferred
- High school diploma or equivalent required