Job Description
Join our award-winning customer support team as a Remote Night Shift Specialist in Oklahoma City! This full-time opportunity offers competitive compensation, flexible scheduling, and the chance to work from home while serving global clients. We're seeking dedicated professionals who thrive in dynamic environments and excel at problem-solving. Enjoy premium benefits including health insurance, retirement plans, and ongoing professional development.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat during night shift hours (10 PM - 6 AM CST)
- Troubleshoot complex software/hardware issues for enterprise clients
- Document cases accurately in CRM systems with detailed resolution steps
- Collaborate with global support teams to resolve escalated issues
- Maintain 95%+ customer satisfaction through empathetic communication
- Adhere to SLA metrics and response time requirements
Qualifications
- 2+ years of technical customer support experience
- Proven ability to work independently during night shifts
- Proficiency with Windows/macOS, networking fundamentals, and SaaS tools
- Exceptional written/verbal communication skills
- High-speed home internet (minimum 50 Mbps)
- Quiet, dedicated home office space
- Ability to work rotating weekend shifts as needed