Job Description
Join our award-winning remote team immediately! We're seeking a Customer Support Specialist to provide exceptional service from home in Detroit, MI. Enjoy flexible hours while making a real impact. No commute, no office politics – just meaningful work with competitive benefits and growth opportunities.
As a key member of our support team, you'll resolve customer inquiries with empathy and efficiency. We provide comprehensive training and a supportive virtual environment where your skills shine. This is your chance to launch a fulfilling career with a company that values work-life balance and professional development.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in CRM systems while maintaining accurate case histories
- Collaborate with technical team to troubleshoot complex product issues
- Identify upsell opportunities and cross-reference customer needs
- Maintain strict adherence to SLA and security protocols
- Participate in virtual team meetings and training sessions
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent; bachelor's preferred
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities