Job Description
Join TechFlow Solutions as a Remote Customer Support Specialist! We're urgently hiring motivated professionals in Jacksonville, FL to deliver exceptional service from home. All necessary equipment (laptop, headset, peripherals) will be provided – just bring your expertise!
As a key member of our remote team, you'll resolve technical inquiries, troubleshoot issues, and ensure client satisfaction through seamless digital interactions. This fully remote position offers competitive compensation, flexible hours, and comprehensive benefits.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Troubleshoot technical issues for software/hardware products
- Document cases in CRM systems with detailed resolution notes
- Collaborate with engineering teams for complex issue escalation
- Maintain product knowledge through continuous training modules
- Support after-hours rotation on bi-weekly basis
Qualifications
- 2+ years in customer support or technical troubleshooting
- Proficiency with ticketing systems (Zendesk/Jira)
- Strong diagnostic skills for hardware/software issues
- Exceptional written and verbal communication
- High-speed home internet connection required
- Ability to work independently with minimal supervision
- Relevant certifications (CompTIA A+, Google IT Support) preferred