Job Description
Join TechConnect Solutions and launch your remote career in Wichita with all equipment provided! We're seeking a dedicated Customer Support Specialist to deliver exceptional service from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and zero setup costs – we provide your workstation, monitor, headset, and software. Experience work-life balance while serving diverse clients across North America. This role offers growth opportunities into senior positions and specialized tech tracks.
Why TechConnect Solutions?
- Full remote work with company-provided equipment
- Health, dental, and vision insurance
- 401(k) with company match
- Annual tech stipend for home office upgrades
- Flexible scheduling with core hours (9 AM - 3 PM CST)
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Utilize provided CRM and ticketing systems to document interactions
- Diagnose technical issues using company-provided diagnostic tools
- Collaborate with Tier 2 engineers for complex problem escalation
- Maintain detailed case notes in compliance with data security protocols
- Participate in bi-weekly team training and certification programs
- Identify process improvement opportunities through performance analytics
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Strong troubleshooting skills with hardware/software diagnostics
- Excellent written and verbal communication abilities
- Comfortable with remote work technology (VPN, VoIP, cloud platforms)
- Ability to work independently with minimal supervision
- Valid U.S. work authorization and reliable internet connection
- Pass background check and equipment security training