Job Description
Join TechConnect Solutions' dynamic remote team as a Customer Support Specialist! We're urgently hiring motivated professionals in the Chicago area to provide exceptional service from home. Equipment provided – no need to invest in your own setup. Enjoy flexible hours while making a real impact in our clients' experiences. Our culture values growth, innovation, and work-life balance. Apply now to start your journey with a forward-thinking company committed to your success!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Utilize provided tech equipment (laptop, headset, peripherals) to troubleshoot technical issues
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex escalations
- Meet or exceed performance metrics including resolution time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Strong communication skills with empathetic approach
- Ability to work independently in a remote environment
- Proficiency with provided equipment and willingness to learn new technologies
- Reliable high-speed internet connection at home
- Available for flexible hours including weekends and evenings