Job Description
Join our award-winning team as a Remote Part-Time Customer Specialist! We're seeking tech-savvy individuals in Memphis to provide exceptional virtual support from home. This flexible 20-hour/week role offers competitive pay, comprehensive training, and career growth opportunities. Enjoy zero commute while making a real impact in our clients' lives.
Why Choose Us?
- Industry-leading remote work infrastructure
- Health/dental/vision benefits (part-time eligible)
- Monthly performance bonuses
- Professional development stipends
- Inclusive virtual team events
Responsibilities
- Deliver 5-star customer support via phone, email, and chat
- Resolve technical issues for SaaS products
- Document cases in CRM system with 99% accuracy
- Collaborate with cross-functional teams
- Meet/exceed 95% customer satisfaction score
- Participate in bi-weekly training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma (college preferred)
- 1+ years customer service experience
- Proficient in Google Workspace & CRM tools
- Exceptional written/verbal communication
- Self-motivated with strong time management
- Reliable high-speed internet connection
- Ability to work flexible hours (including weekends)