Job Description
Join our elite remote team in Miami and transform customer experiences from home! We're urgently seeking tech-savvy individuals to provide exceptional support while enjoying Miami's vibrant lifestyle. All necessary equipment (laptop, headset, peripherals) will be shipped directly to your home office. This full-time position offers competitive compensation, comprehensive benefits, and the flexibility of 100% remote work. Perfect for self-motivated professionals who thrive in dynamic environments and want to advance their careers without geographical limitations.
Responsibilities
- Resolve technical inquiries via phone, chat, and email with 95% customer satisfaction
- Master our proprietary CRM and troubleshooting systems within 2 weeks
- Document all interactions in Salesforce with precision and detail
- Collaborate cross-functionally with engineering and product teams
- Identify process improvement opportunities and implement solutions
- Maintain 40+ weekly resolution targets with quality metrics
- Participate in daily stand-ups and bi-weekly training sessions
Qualifications
- 2+ years in customer support or technical troubleshooting
- Proficient in Windows/macOS and basic networking concepts
- Exceptional written and verbal communication skills (English/Spanish bilingual preferred)
- Self-starter with proven ability to manage remote work distractions
- High-speed home internet connection (minimum 50 Mbps)
- Available for rotating weekend shifts (1 weekend per month)
- Valid US work authorization and permanent Miami residency