Job Description
Are you looking for a stable career in Ohio with the flexibility of working from home? Apex Tech Solutions is hiring dedicated Remote Customer Support Specialists to join our expanding team.
We believe in empowering our employees from day one. That is why we offer a comprehensive Equipment Provided package, ensuring you have the latest laptop, headset, and monitor to succeed without upfront costs.
Enjoy the peace of mind of a Weekly Pay schedule. We value your hard work and ensure you are compensated on time, every week, so you can focus on what matters most.
Why Apply?
- Fully Remote & Flexible Schedule
- Full Equipment Provided (Laptop, Monitor, Headset)
- Weekly Paychecks
- Paid Training & Career Growth Opportunities
Responsibilities
- Provide exceptional technical support and troubleshooting via phone, email, and live chat.
- Diagnose and resolve hardware and software issues for our diverse client base.
- Document all customer interactions, inquiries, and resolutions accurately in the CRM system.
- Collaborate with the internal IT team to escalate complex technical problems.
- Maintain a professional, calm demeanor when handling high-volume customer inquiries.
- Identify opportunities to upsell products or services to existing customers.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Basic computer literacy and typing speed of 35+ WPM.
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Strong verbal and written communication skills with a focus on customer service.
- Ability to work flexible hours, including weekends and holidays, as required.
- Passion for technology and a willingness to learn new software.