Job Description
Join our award-winning remote team as a Customer Support Specialist and enjoy unparalleled flexibility! We're seeking tech-savvy professionals in the Charlotte area to deliver exceptional service from home. This role offers adjustable schedules including evenings and weekends, perfect for balancing work and life. You'll be the first point of contact for our growing client base, troubleshooting technical issues with empathy and expertise. Our company culture prioritizes work-life integration, offering competitive benefits, professional development stipends, and quarterly virtual team-building events. No commute, no office politics – just impactful remote work with the freedom to structure your day.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document cases in CRM system with precision and attention to detail
- Collaborate with technical teams to resolve complex issues
- Maintain product knowledge through weekly training modules
- Identify process improvements and suggest enhancements
- Meet weekly KPIs for response time and resolution efficiency
- Participate in monthly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Available to work 20-25 hours/week with flexible scheduling
- Must reside in Charlotte metro area for local compliance