Job Description
Join FlexConnect Solutions and transform your career with our award-winning remote customer support team! We're seeking passionate individuals in Philadelphia and New York to deliver exceptional service with unmatched flexibility. Enjoy weekly pay, zero commute, and a culture that prioritizes work-life balance.
Why FlexConnect?
- Weekly direct deposit paychecks
- 100% remote work environment
- Flexible scheduling (evening/weekend options)
- Comprehensive paid training
- Health & wellness stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Maintain accurate documentation in CRM systems
- Collaborate with team to resolve complex issues
- Identify upsell opportunities for premium services
- Meet weekly performance metrics (CSAT, resolution time)
- Participate in ongoing product training sessions
Qualifications
- 1+ years customer service experience
- Exceptional written and verbal communication
- Proficient with Zendesk/CRM platforms
- High-speed internet connection
- Ability to work independently in remote setting
- Flexible availability including evenings/weekends
- Philadelphia or New York residency required