Job Description
Join Memphis Digital Solutions as a Remote Customer Support Specialist and launch your career from home! We're urgently hiring Memphis-based professionals to provide exceptional service to our growing client base. This immediate hire opportunity offers competitive pay, flexible scheduling, and full benefits – all while working remotely. No commute required!
As a key member of our support team, you'll resolve technical inquiries, troubleshoot software issues, and ensure client satisfaction through our digital platforms. We provide comprehensive training and all necessary equipment. Apply today to start working tomorrow!
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Troubleshoot technical issues for software and hardware products
- Document cases accurately in CRM systems and update ticket statuses
- Collaborate with engineering teams to escalate complex technical problems
- Identify upsell opportunities during customer interactions
- Maintain product knowledge through continuous training modules
- Support quality assurance initiatives through call reviews
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficient in Microsoft Office and troubleshooting tools
- Strong problem-solving and conflict resolution abilities
- Excellent verbal/written communication skills
- Reliable high-speed internet connection and quiet workspace
- Ability to work independently with minimal supervision
- Flexible availability including weekend/evening shifts