Job Description
Join our dynamic team at Apex Solutions Group as a Remote Customer Support Specialist in Long Beach, CA. We're seeking motivated individuals to deliver exceptional customer experiences from the comfort of your home. This immediate hire opportunity offers competitive pay, comprehensive benefits, and a supportive virtual work environment.
As a key member of our client success team, you'll resolve inquiries, troubleshoot technical issues, and maintain high satisfaction standards. Our ideal candidate thrives in fast-paced settings and values teamwork and innovation.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 24-hour turnaround
- Resolve technical issues and product-related concerns using CRM tools
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with technical teams to escalate complex problems
- Meet monthly performance metrics including CSAT and resolution rates
- Participate in weekly virtual team training and knowledge sharing
- Contribute to process improvement initiatives for customer workflows
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM systems (Salesforce experience strongly preferred)
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues via remote support tools
- Strong time management and organizational abilities
- Home office setup with reliable high-speed internet
- Must be authorized to work in the United States