Job Description
Join Our Team Immediately as a Remote Customer Support Specialist!
Omaha Tech Solutions is seeking a dedicated Remote Customer Support Specialist to deliver exceptional service to our growing client base. This is a full-time, remote position offering competitive compensation and immediate start for qualified candidates. You'll be the first point of contact, resolving technical inquiries, and ensuring customer satisfaction through empathetic communication and problem-solving excellence.
Why Work With Us?
- Immediate hire opportunity with onboarding support
- Comprehensive benefits package (health/dental/vision)
- Flexible remote work environment
- Career growth opportunities in a tech-forward company
Responsibilities
- Respond to customer inquiries via phone, email, and chat within SLA targets
- Troubleshoot technical issues using remote diagnostic toolsMaintain detailed customer interaction records in CRM system
- Collaborate with engineering teams to escalate complex technical problems
- Conduct product demonstrations and training sessions
- Identify process improvement opportunities to enhance customer experience
- Monitor support metrics and maintain performance benchmarks
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 1+ years in customer support or technical support role
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal and written communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Basic technical troubleshooting knowledge (OS, networking, SaaS)
- Reliable home office setup with high-speed internet