Job Description
Join our dynamic team at TechFlow Solutions as a Remote Customer Support Specialist. This immediate hire opportunity offers the flexibility of remote work while serving clients from our Jacksonville base. You'll be the frontline hero resolving technical inquiries with professionalism and empathy. We provide comprehensive training, competitive benefits, and a supportive virtual environment. If you're passionate about customer success and ready to start immediately, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases accurately in CRM system and escalate complex issues
- Collaborate with technical teams to troubleshoot software/hardware issues
- Proactively identify process improvements to enhance customer experience
- Maintain deep product knowledge through continuous learning modules
- Support cross-functional projects during peak demand periods
- Meet daily KPIs for response time and resolution efficiency
Qualifications
- 2+ years customer support experience in tech or SaaS industry
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently in a remote environment
- Strong problem-solving and conflict resolution abilities
- High-speed home internet and quiet dedicated workspace
- Valid U.S. work authorization and reliable transportation for occasional Jacksonville meetings