Job Description
Join Boston Tech Solutions as a Remote Customer Support Specialist and start working from home immediately! We're seeking dynamic individuals to deliver exceptional customer experiences in a fully remote setting. As a key member of our support team, you'll resolve inquiries, troubleshoot technical issues, and contribute to our award-winning service culture. Enjoy flexible hours, competitive benefits, and the opportunity to grow with an innovative Boston-based company.
Why Work With Us?
- 100% remote work environment
- Immediate start date for qualified candidates
- Comprehensive health and wellness benefits
- Professional development stipend
- Casual dress code and flexible schedule
Responsibilities
- Respond to customer inquiries via phone, email, and chat with first-contact resolution
- Diagnose and resolve technical issues related to software products
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with engineering teams to escalate complex technical problems
- Contribute to knowledge base articles and process improvements
- Meet and exceed performance metrics for customer satisfaction and resolution times
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection and quiet home office
- Available to work flexible hours including evenings and weekends