Job Description
Join TechSolutions Inc. as an immediate hire Remote Customer Support Specialist based in Raleigh, NC! We're seeking a tech-savvy professional to deliver exceptional customer experiences from home. Enjoy flexible hours, competitive benefits, and the opportunity to grow with a dynamic team. No commute required—just your expertise and a reliable internet connection.
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15-minute SLA
- Utilize Zendesk and CRM systems to document interactions and track resolutions
- Collaborate with engineering teams to escalate complex technical issues
- Conduct product training sessions for enterprise clients
- Analyze support metrics to identify improvement opportunities
- Maintain 95% customer satisfaction score monthly
Qualifications
- 2+ years in technical customer support or SaaS environment
- Proficiency with remote communication tools (Zoom, Slack)
- Experience with ticketing systems (Zendesk, Freshdesk)
- Ability to work independently in a home office setting
- Strong problem-solving and conflict resolution skills
- Valid NC work authorization and US residency required