Job Description
Join TechFlow Solutions as a Remote Customer Support Specialist and become part of our dynamic team! We're hiring immediately for this full-time remote position based in El Paso, Ohio. Enjoy the flexibility of working from home with all necessary equipment provided—laptop, headset, and software included. No upfront costs required!
What We Offer:
- Immediate start date
- Full remote work with company-provided equipment
- Competitive salary + performance bonuses
- Comprehensive health benefits
- Professional development opportunities
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Troubleshoot technical issues for software/hardware products
- Document cases accurately in CRM systems
- Collaborate with engineering teams for complex escalations
- Meet monthly KPIs for resolution rate and customer satisfaction
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer support experience
- Proficiency with Windows/macOS and troubleshooting tools
- Exceptional written and verbal communication skills
- Ability to work independently in a remote environment
- Strong problem-solving and time-management abilities
- Reliable high-speed internet connection