Job Description
Join TechFlow Solutions immediately! We're urgently hiring remote Customer Support Specialists in San Jose, CA with company-provided equipment. Work from the comfort of your home while delivering exceptional service to our tech clients. This is a full-time, permanent position with competitive benefits and rapid onboarding.
Why You'll Love Working With Us: Flexible schedule, comprehensive training, career growth opportunities, and a collaborative virtual team environment. We provide all necessary hardware including laptop, headset, and ergonomic accessories.
Responsibilities
- Resolve technical inquiries via phone, email, and chat for enterprise clients
- Document cases accurately in CRM systems and maintain detailed logs
- Collaborate with Tier 2 engineers to resolve complex issues
- Meet/exceed SLAs and customer satisfaction targets
- Contribute to knowledge base articles and training materials
- Participate in daily team stand-ups and skill-building sessions
Qualifications
- 2+ years in customer support or tech troubleshooting
- Proficiency with remote desktop tools and ticketing systems
- Excellent written/verbal communication skills
- Strong problem-solving abilities and patience
- Must be located in San Jose, CA metro area
- High-speed internet access at home (provided equipment)
- Availability for flexible hours including weekends