Job Description
Join our dynamic team as a Remote Customer Support Specialist and make an immediate impact! We're seeking tech-savvy professionals to deliver exceptional service to our growing client base. This fully remote position offers flexible hours while supporting Louisville's thriving business community. Enjoy competitive compensation, comprehensive benefits, and the opportunity to advance your career with industry-leading training.
Bluegrass Digital Solutions is a rapidly growing tech firm committed to innovation and employee growth. We pride ourselves on our collaborative culture and dedication to work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Diagnose and troubleshoot technical issues for SaaS products
- Collaborate with engineering teams to escalate complex problems
- Maintain detailed documentation in CRM systems
- Contribute to process improvement initiatives
- Train customers on product features and best practices
Qualifications
- 2+ years in customer support or technical support role
- Proficiency with remote communication tools (Zoom, Slack)
- Experience with CRM systems (Salesforce preferred)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- High-speed internet connection required
- Valid US work authorization