Job Description
Join Nexus Connect's award-winning remote team as a Customer Support Specialist! We're seeking passionate individuals with no prior experience to deliver exceptional service to our global clients. Enjoy the flexibility of working remotely while receiving comprehensive training and career growth opportunities in Portland's vibrant tech ecosystem.
Why Nexus Connect?
- Industry-leading benefits package
- Flexible remote work from anywhere in the US
- 401(k) with company match
- Annual professional development stipend
- Inclusive company culture focused on employee well-being
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Resolve technical issues with step-by-step guidance
- Document interactions in CRM systems accurately
- Collaborate with senior team members on complex cases
- Participate in weekly skill-building workshops
- Maintain high customer satisfaction metrics
- Contribute to knowledge base articles
Qualifications
- No prior experience required - we train everyone!
- High school diploma or equivalent
- Strong written and verbal communication skills
- Reliable internet connection and quiet workspace
- Ability to work independently and manage time
- Basic computer proficiency
- Customer-first mindset and problem-solving aptitude
- Authorization to work in the United States