Job Description
Join Baltimore's fastest-growing remote team as a Customer Support Specialist! We're hiring motivated individuals with no prior experience for flexible, work-from-home roles in Baltimore. Enjoy competitive pay, comprehensive training, and the freedom to create your own schedule while helping customers resolve inquiries with our cutting-edge digital platform.
As a key member of our virtual support team, you'll gain valuable experience in communication, problem-solving, and customer relationship management—all from the comfort of your home. Perfect for students, career changers, or anyone seeking a flexible career transition.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Troubleshoot technical issues using our proprietary knowledge base system
- Document customer interactions accurately in our CRM platform
- Collaborate with senior team members to resolve complex cases
- Meet daily performance metrics for response time and resolution rate
- Participate in weekly virtual training sessions to enhance skills
- Maintain positive brand image through consistent service excellence
Qualifications
- No prior experience required – we provide comprehensive paid training
- High school diploma or equivalent (current students welcome)
- Reliable high-speed internet connection and quiet home workspace
- Strong typing skills (minimum 35 WPM) and computer proficiency
- Excellent verbal/written communication abilities
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Basic familiarity with Microsoft Office or Google Workspace