Job Description
Join Oakland Tech Solutions as a Remote Customer Support Specialist and launch your career in tech! We're seeking motivated individuals with no prior experience to provide exceptional customer service through phone, email, and chat. Enjoy the flexibility of working from anywhere in Oakland with fully remote hours that adapt to your schedule. Our comprehensive training program will equip you with all necessary skills to succeed in a dynamic, supportive environment.
Why join us?
- Competitive salary with performance-based bonuses
- Comprehensive health benefits and 401(k) matching
- Professional development stipend
- Flexible work-life balance
- Collaborative remote team culture
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Troubleshoot technical issues using knowledge base and diagnostic tools
- Document interactions accurately in CRM system
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for response time and resolution
- Continuously improve product knowledge through training modules
- Participate in weekly team meetings and feedback sessions
Qualifications
- High school diploma or equivalent (college students welcome)
- Excellent communication and problem-solving skills
- Ability to work independently with minimal supervision
- Basic computer proficiency and internet reliability
- Positive attitude and willingness to learn new technologies
- Time management skills for flexible scheduling
- Residency in Oakland, CA area preferred