Job Description
Join our award-winning remote team as a Customer Support Specialist and launch your career in tech with zero prior experience! We're seeking motivated individuals in Cleveland to provide exceptional service to our global clients. Enjoy flexible remote work, comprehensive paid training, and career advancement opportunities. Why choose us? • 100% remote work from anywhere in Cleveland • Paid on-the-job training and certifications • Health benefits, PTO, and 401(k) matching • Collaborative virtual team environment • Tuition reimbursement for further education
Responsibilities
- Respond to customer inquiries via email, chat, and phone with empathy and professionalism
- Resolve technical issues using our proprietary CRM system
- Collaborate with internal teams to escalate complex problems
- Maintain detailed case documentation in our support platform
- Meet weekly performance metrics for response times and resolution rates
- Participate in continuous training sessions to enhance product knowledge
- Identify process improvements and contribute to team success
Qualifications
- No prior experience required – we train all new hires!
- High school diploma or equivalent (students welcome)
- Strong communication and problem-solving skills
- Reliable high-speed internet connection and quiet home office
- Ability to work independently while collaborating virtually
- Basic computer proficiency (Windows/Mac, browsers, email)
- Flexible availability to cover rotating shifts (including weekends)
- Passion for helping others and learning new technologies