Job Description
Join our award-winning remote team and launch your career in customer support! No experience required - we provide comprehensive training and growth opportunities. Enjoy 100% work-from-home flexibility while serving clients across Minneapolis, Illinois, and nationwide. Benefits include: Health insurance, 401k matching, unlimited PTO, and monthly tech stipend. Perfect for career changers or recent graduates!
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document cases in CRM system with precision
- Collaborate with team using Slack and Zoom
- Meet daily performance metrics (response time, resolution rate)
- Participate in bi-weekly training sessions
- Contribute to process improvement initiatives
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer proficiency (typing 35+ WPM)
- Reliable high-speed internet connection
- Quiet home office setup
- Strong written and verbal communication
- Ability to work independently and manage time
- Willingness to learn new technologies
- Valid US work authorization