Job Description
Join our award-winning remote team as a Customer Support Specialist! We provide all necessary equipment including laptops, headsets, and software – just bring your passion for helping others. No prior experience required – we offer comprehensive paid training to launch your career. Enjoy flexible schedules, full benefits, and career growth opportunities while working from the comfort of your home in Wichita, KS.
Why Join Us?
- Free equipment provided ($1,500 value)
- 40-hour work week with flexible scheduling
- Health, dental, and vision insurance
- Professional development stipend
- Collaborative virtual team environment
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Utilize provided CRM software to document interactions
- Collaborate with team members to resolve complex issues
- Meet performance metrics for response time and resolution
- Participate in ongoing training sessions
- Identify trends for process improvement
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent
- Strong written and verbal communication skills
- Reliable high-speed internet connection
- Quiet home office environment
- Ability to learn new technologies quickly
- Customer service mindset (no experience required)
- Basic computer proficiency
- Must be located in Wichita, KS area