Job Description
Join our dynamic team as a Remote Customer Support Specialist and kickstart your career in tech with zero experience required! Innovate Solutions Group is seeking motivated individuals in Charlotte, NC to provide exceptional customer service through virtual channels. Enjoy the flexibility of remote work while gaining valuable skills in communication, problem-solving, and digital tools. We provide comprehensive paid training and a supportive environment for career growth.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Resolve technical issues using our proprietary knowledge base and ticketing system
- Document interactions accurately in CRM software and maintain case notes
- Collaborate with cross-functional teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students welcome)
- No prior experience necessary - we train all new hires
- Strong written and verbal communication skills
- Comfortable using technology and learning new software
- Reliable home office setup with high-speed internet
- Ability to work independently while collaborating in a virtual team
- Must be authorized to work in the United States