Job Description
Join our award-winning remote team as a Customer Support Specialist! We're seeking motivated individuals in Wichita, KS with no prior experience to provide exceptional customer service through phone, email, and chat. This fully remote position offers comprehensive training and flexible hours, making it perfect for career changers or recent graduates. Enjoy competitive benefits, career advancement opportunities, and a supportive virtual work environment.
What We Offer:
- Comprehensive paid training program
- Flexible remote work schedule
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Virtual team-building activities
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues and product questions
- Document interactions and maintain accurate records
- Collaborate with technical teams to resolve complex issues
- Meet daily performance and quality metrics
- Participate in ongoing training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no experience required)
- Strong written and verbal communication skills
- Basic computer proficiency and typing ability
- Reliable high-speed internet connection
- Quiet home office environment
- Ability to learn new technologies quickly
- Customer-focused mindset and problem-solving attitude
- Must reside in Wichita, KS or Virginia area