Job Description
Join our innovative team as a Remote Customer Support Specialist and launch your career in tech without prior experience! We provide comprehensive training and a supportive environment for motivated individuals. This fully remote position offers flexible hours and competitive compensation while helping customers resolve inquiries with empathy and efficiency. Perfect for recent graduates or career changers looking to enter the thriving Nashville tech scene.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and patience
- Troubleshoot technical issues using our proprietary knowledge base and ticketing system
- Document interactions accurately in CRM platforms for quality assurance
- Collaborate with senior team members to resolve complex escalations
- Participate in weekly training sessions to enhance product knowledge
- Maintain customer satisfaction metrics (CSAT, FCR) above team standards
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Exceptional written and verbal communication skills
- Reliable high-speed internet connection and quiet home office setup
- Ability to type 40+ WPM with strong attention to detail
- Basic computer proficiency and willingness to learn new software
- Positive attitude and strong problem-solving aptitude
- No prior experience necessary – we provide all training!