Job Description
Join our award-winning remote team as a Part-Time Customer Support Specialist! Enjoy the flexibility of working from home in North Carolina with all equipment provided. We're seeking empathetic communicators to deliver exceptional service while advancing their careers in a supportive environment.
Why Join Us?
- Full home office setup provided (laptop, headset, peripherals)
- Competitive hourly pay + performance incentives
- Flexible scheduling (20-30 hours/week)
- Comprehensive paid training
- Career advancement opportunities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues for home internet services
- Document cases accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Maintain high customer satisfaction metrics
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- 6+ months customer service experience
- Strong troubleshooting and problem-solving skills
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Excellent written and verbal communication
- Basic proficiency with Microsoft Office Suite