Job Description
Join NexusTech Solutions as a Remote Customer Support Specialist and become part of our award-winning team! We're urgently seeking passionate individuals in Portland, Oregon to deliver exceptional customer experiences with flexible hours (20-30 hrs/week). Enjoy the freedom of remote work while supporting cutting-edge tech products. This is your chance to grow professionally while maintaining work-life balance in a dynamic, inclusive environment.
What We Offer:
- Competitive hourly pay + performance bonuses
- Full remote work with flexible scheduling
- Comprehensive training and career development
- Health benefits for part-time employees
- Collaborative virtual team culture
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Troubleshoot technical issues for software/hardware products
- Document cases accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify and escalate product improvement opportunities
- Maintain high customer satisfaction scores (CSAT >95%)
- Participate in bi-weekly team training sessions
Qualifications
- 1+ years customer support experience
- Proficiency with Zendesk/CRM platforms
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Self-motivated with time management skills
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Must be located in Portland, Oregon area