Job Description
Join our award-winning remote team now! GlobalConnect Solutions is urgently hiring Customer Support Specialists in Kansas City, MO. Enjoy 100% remote work with flexible hours and competitive benefits.
We're seeking empathetic professionals to deliver exceptional customer experiences while working from home. This urgent hire opportunity includes comprehensive training, career advancement paths, and a supportive virtual environment.
Why Apply Today?
- Work remotely from anywhere in Kansas City metro
- Flexible scheduling with core hours (10 AM - 3 PM CST)
- Health/dental/vision insurance + 401(k) match
- Annual performance bonuses and stipends for home office setup
- Access to exclusive virtual team-building events
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Utilize CRM tools to document interactions and track resolutions
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities and contribute to revenue growth
- Maintain detailed case notes and update knowledge base articles
- Meet/exceed SLAs for response time and first-contact resolution
- Participate in weekly virtual training and coaching sessions
Qualifications
- 2+ years customer service experience in remote or hybrid setting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with clear phone etiquette
- High-speed internet connection and dedicated home office space
- Ability to troubleshoot technical issues independently
- Strong problem-solving skills with attention to detail
- Available to work evenings/weekends as needed (10% schedule flexibility)
- Valid U.S. work authorization and Kansas residency