Job Description
Join our award-winning remote team as a Customer Support Specialist! We're urgently hiring talented professionals in Atlanta to deliver exceptional customer experiences from the comfort of your home. Equipment provided includes ergonomic desk chair, dual-monitor setup, noise-canceling headphones, and high-speed internet stipend. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities in a supportive virtual environment.
Why TechFlow Solutions? We're a top-rated remote-first company offering competitive compensation, health/dental/vision insurance, 401k matching, and monthly wellness stipends. Our Atlanta-based team thrives on innovation and work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Utilize provided CRM software to document cases and track resolutions
- Collaborate with cross-functional teams to resolve complex technical issues
- Identify trends and recommend process improvements
- Maintain detailed knowledge base articles and documentation
- Adhere to SLAs and quality standards
- Participate in weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer support experience in remote/virtual setting
- Proficient in CRM platforms (Salesforce, Zendesk)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and empathy
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- US citizenship or valid work authorization required