Job Description
Join our dynamic team as a Remote Customer Support Specialist in Oakland, CA! We're urgently hiring empathetic professionals to deliver exceptional service from the comfort of your home.
Apex Solutions Inc. is seeking a highly motivated individual to resolve customer inquiries, troubleshoot technical issues, and maintain high satisfaction standards. This fully remote role offers competitive compensation, flexible hours, and comprehensive benefits.
Why Apply?
- Competitive salary ($65k-$80k) + performance bonuses
- 100% remote work with flexible schedule
- Health/dental/vision insurance + 401k matching
- Professional development stipend
- Collaborative virtual team environment
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA
- Troubleshoot technical issues using diagnostic tools
- Document cases accurately in CRM systems
- Collaborate with product teams to escalate complex issues
- Monitor customer satisfaction metrics and implement improvements
- Train on new products/services monthly
- Participate in team meetings and training sessions
Qualifications
- 2+ years customer support experience
- Proficient in Zendesk/Salesforce CRM tools
- Strong written/verbal communication skills
- Ability to troubleshoot technical issues
- High-speed internet connection required
- Experience working remotely preferred
- Associate degree or equivalent experience
- Availability for occasional weekend shifts