Job Description
Join our dynamic team as a Remote Customer Support Specialist and become the voice of our brand! We're urgently seeking tech-savvy individuals in Louisville, KY to deliver exceptional customer experiences from the comfort of your home. This is your opportunity to join a rapidly growing company with flexible hours and comprehensive benefits.
Why Work With Us? Enjoy a competitive salary, health insurance, 401(k) matching, and monthly performance bonuses. Our supportive culture emphasizes work-life balance with no weekend shifts!
Responsibilities
- Handle 50+ daily customer inquiries via phone, chat, and email
- Resolve technical issues for SaaS products using remote diagnostics
- Document interactions in Salesforce with 98% accuracy
- Collaborate with Tier 2 engineers for complex escalations
- Meet/exceed monthly CSAT and resolution time targets
- Participate in bi-weekly product training sessions
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent; degree preferred
- 2+ years customer support experience
- Proficiency with CRM tools (Salesforce, Zendesk)
- Excellent written and verbal communication skills
- Strong problem-solving abilities in remote settings
- Reliable high-speed internet and quiet workspace
- Available for occasional evening shifts (until 8 PM EST)
- Experience with SaaS products a major plus