Job Description
Join NexusTech Solutions and revolutionize customer support from home! We're urgently hiring passionate Remote Customer Support Specialists in Long Beach, CA, to deliver exceptional experiences to our global clientele. Enjoy a fully remote position with competitive pay, flexible hours, and comprehensive benefits. Be part of an innovative team shaping the future of digital customer service.
Why You'll Love Working With Us:
- 100% remote work environment
- Health, dental, and vision insurance
- Professional development stipend
- Paid time off and holidays
- Collaborative virtual team culture
Responsibilities
- Resolve customer inquiries via email, chat, and phone
- Document interactions using CRM systems
- Collaborate with technical teams on complex issues
- Identify and escalate product improvement opportunities
- Maintain 95%+ customer satisfaction metrics
- Train on new products and processes quarterly
- Support after-hours rotation (1 week/month)
Qualifications
- 2+ years customer service experience
- Proficiency with Zendesk/Intercom CRM tools
- Exceptional written and verbal communication
- High-speed home internet (minimum 50 Mbps)
- Ability to work independently in remote settings
- Experience with SaaS products preferred
- Valid US work authorization required
- Spanish fluency a plus