Job Description
Join our dynamic remote team in Tampa and make an immediate impact! We're urgently hiring a Customer Support Specialist to deliver exceptional service to our growing client base. This fully remote position offers competitive pay, flexible hours, and comprehensive benefits. If you're a motivated problem-solver with a passion for customer success, apply today and start your career with us!
Responsibilities
- Handle customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical issues and troubleshoot software problems efficiently
- Document all interactions in CRM system and maintain accurate records
- Collaborate with product team to escalate critical issues and improve solutions
- Meet daily/weekly performance metrics for response time and resolution
- Contribute to knowledge base creation and process improvement initiatives
Qualifications
- 2+ years of customer support experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce, Zendesk) and ticketing systems
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with technical aptitude
- High-speed internet connection and quiet home office setup
- Ability to work independently while collaborating in virtual teams
- Experience in SaaS or tech industry preferred