Job Description
We are urgently hiring a dedicated Customer Support Specialist to join our remote team in San Antonio, TX. This is a 100% Work From Home opportunity that offers the perfect work-life balance with weekend shifts. If you are looking for a stable, high-paying job without the commute, apply today.
Why You Will Love This Role:
- 100% Remote: Work from anywhere in San Antonio or beyond.
- Weekend Flexibility: Enjoy your weekdays free while working Saturday and Sunday.
- Competitive Pay: Earn $18 - $24 per hour with performance bonuses.
- No Commute: Save time and money by working from home.
The Role:
You will act as the primary point of contact for our clients, providing top-tier technical support and service through various channels. We are looking for problem solvers who thrive in a fast-paced environment.
Responsibilities
- Handle a high volume of customer inquiries via live chat, email, and phone during weekend shifts.
- Troubleshoot technical issues and guide customers through product solutions.
- Document all interactions and resolutions in our internal CRM system accurately.
- Collaborate with the internal team to escalate complex issues efficiently.
- Maintain a high level of customer satisfaction and adhere to service level agreements (SLAs).
- Stay updated on product knowledge to provide accurate information.
Qualifications
- High School Diploma or equivalent (Bachelor's degree preferred).
- Must be legally authorized to work in the United States.
- Reliable high-speed internet connection required.
- Strong written and verbal communication skills.
- Basic computer proficiency with MS Office and Google Suite.
- Previous customer service experience is a plus but not required.
- Must be available to work scheduled weekend shifts.