Job Description
We are seeking a dedicated and detail-oriented Remote Customer Support Specialist to join our elite team in Chicago, IL. This is a high-impact role where you will be the first point of contact for our valued clients. We are offering a competitive Weekend Shift schedule with equipment provided to ensure you have a state-of-the-art home office setup. If you thrive in a dynamic environment and excel at solving complex problems, we want to meet you.
Why Join ApexTech?
- Equipment Provided: We provide a high-performance laptop, ergonomic desk setup, and all necessary peripherals.
- Flexible Schedule: Enjoy the work-life balance of a weekend shift with competitive hourly pay.
- Growth Opportunities: Clear career progression paths within our technical support hierarchy.
Your Role:
As a Remote Support Specialist, you will be responsible for delivering exceptional service to our clients while troubleshooting technical issues efficiently from your home office.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat during weekend shifts.
- Troubleshoot and resolve technical issues related to our software and hardware products.
- Document all customer interactions and solutions in our CRM system accurately and in real-time.
- Collaborate with cross-functional teams to escalate complex issues and improve service protocols.
- Ensure strict adherence to Service Level Agreements (SLAs) and quality standards.
- Conduct remote training sessions for new clients on product usage.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Proven experience in customer service or technical support, preferably in a remote setting.
- Must be available to work weekends (Saturday and Sunday) on a full-time basis.
- Reliable high-speed internet connection and a quiet home workspace.
- Proficiency with Microsoft Office Suite and remote collaboration tools (e.g., Zoom, Slack).
- Strong problem-solving skills and the ability to remain calm under pressure.