Job Description
Are you a top-tier technical professional ready for a rewarding remote career?
Apex Digital Solutions is urgently hiring a dedicated Remote Technical Specialist based in Portland, OR. We are looking for individuals who thrive in a flexible environment and possess a passion for solving complex technical challenges.
In this role, you will act as the bridge between our clients and our technical team, ensuring seamless service delivery from the comfort of your home. We offer a competitive salary, comprehensive benefits, and the autonomy to manage your schedule.
Responsibilities
- Provide high-quality technical support via phone, email, and live chat to clients in the Portland area and beyond.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Document all technical interactions and solutions in our CRM system.
- Collaborate with cross-functional engineering teams to escalate and resolve critical bugs.
- Maintain a high standard of professionalism and uptime during working hours.
Qualifications
- Minimum of 2 years of experience in technical support or IT Help Desk roles.
- Strong proficiency with Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills for remote interaction.
- Ability to troubleshoot network issues and VPN connectivity.
- High school diploma or equivalent; Bachelor's degree in Computer Science preferred.