Job Description
Join our innovative Chicago-based team as a Remote Customer Success Manager with flexible hours! We're seeking a dynamic professional to drive client satisfaction and retention in a fully remote setting. This immediate-hire opportunity offers autonomy to structure your schedule while delivering exceptional service. What you'll love: Collaborative virtual environment, competitive benefits, and the chance to shape our customer experience strategy. Why you'll thrive: Our culture champions work-life balance with asynchronous workflows and flexible core hours.
Responsibilities
- Develop and execute personalized client engagement strategies
- Proactively identify growth opportunities within existing accounts
- Coordinate cross-functional teams to resolve client escalations
- Analyze usage data to optimize product adoption and retention
- Facilitate virtual training sessions and quarterly business reviews
- Document client interactions and maintain CRM accuracy
- Collaborate with Product team to share client feedback
Qualifications
- 3+ years B2B SaaS customer success or account management experience
- Proven ability to build strong client relationships remotely
- Expertise in CRM platforms (Salesforce/HubSpot preferred)
- Exceptional written and verbal communication skills
- Data-driven decision making with analytical mindset
- Self-motivated with strong time management abilities
- Comfortable with flexible core hours (e.g., 10 AM - 3 PM CT overlap)
- Bachelor's degree in Business, Marketing, or related field