Job Description
Join our award-winning tech team as a Remote IT Support Specialist! We're urgently hiring motivated professionals to provide exceptional technical support to our global workforce. As a fully remote role based in Oakland, we provide all necessary equipment including laptops, monitors, and peripherals. Enjoy flexible hours while making a tangible impact in a dynamic environment.
Responsibilities
- Deliver remote technical support via phone, email, and chat for hardware/software issues
- Configure and troubleshoot Windows/macOS systems, networking devices, and cloud platforms
- Manage IT inventory and asset lifecycle documentation
- Collaborate with cross-functional teams on security protocols and system updates
- Create knowledge base articles and training materials for end-users
- Monitor ticket queues and maintain SLA compliance
- Proactively identify and resolve system vulnerabilities
Qualifications
- 3+ years in IT support with remote work experience
- CompTIA A+/Network+ certification or equivalent technical degree
- Proficiency in Active Directory, VPN, and cloud services (AWS/Azure)
- Exceptional troubleshooting skills across hardware and software stacks
- Strong written communication for technical documentation
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- Ability to work independently with minimal supervision