Job Description
Join our dynamic team as a Remote IT Support Specialist and revolutionize how businesses operate from home! We're urgently seeking tech-savvy professionals to deliver exceptional virtual support. Enjoy 100% remote work flexibility while solving critical infrastructure challenges. This is your chance to advance your career without geographical constraints.
Why TechSolutions Global?
• Industry-leading remote work culture
• Comprehensive tech stipend for home office setup
• Health insurance with 0% employee contribution
• Quarterly performance bonuses and stock options
Responsibilities
- Provide Tier 2-3 remote technical support for enterprise systems and cloud infrastructure
- Diagnose and resolve complex network, security, and software issues via virtual platforms
- Implement proactive monitoring solutions to prevent system outages
- Document troubleshooting processes and create knowledge base articles
- Collaborate with cross-functional teams using Agile methodologies
- Maintain compliance with SOC 2 and ISO 27001 security standards
- Train end-users on remote security best practices
Qualifications
- 5+ years in IT support with 3+ years remote experience
- Expertise in Windows Server, AWS/Azure, and Cisco networking
- Certification in CompTIA Security+ or equivalent
- Proficiency in Jira, ServiceNow, and remote desktop tools
- Strong analytical skills with problem-solving aptitude
- Excellent written communication for virtual collaboration
- Ability to work independently across time zones
- Bachelor's degree in Computer Science or related field