Job Description
Are you looking for flexible hours and the freedom to work from anywhere in the United States? Apex Digital Solutions is seeking a highly motivated Remote Customer Support Specialist to join our weekend operations team. This is an excellent opportunity for professionals in Jacksonville, FL, and across the nation to secure a stable, remote position with a modern tech company.
Why You'll Love This Role
- Work-Life Balance: Enjoy the flexibility of weekend shifts without the stress of a traditional 9-to-5.
- 100% Remote: Eliminate your commute and work from your home office.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
We are looking for a tech-savvy problem solver who can deliver top-tier support to our clients.
Responsibilities
- Provide exceptional technical and product support to customers via email and live chat during weekend shifts.
- Diagnose and resolve complex customer inquiries with patience, accuracy, and efficiency.
- Maintain accurate and up-to-date customer records in our CRM database.
- Collaborate with cross-functional teams to escalate issues and suggest workflow improvements.
- Adhere to company policies, service level agreements (SLAs), and quality assurance standards.
- Proactively identify trends in customer feedback to contribute to product enhancements.
- Ensure a high level of customer satisfaction (CSAT) scores every weekend.
Qualifications
- High school diploma or GED required; Associate's degree or technical certification is a plus.
- Previous experience in customer service, technical support, or a related field.
- Reliable high-speed internet connection and a dedicated workspace.
- Strong written and verbal communication skills in English.
- Ability to work weekends (Saturday and Sunday) as part of a rotating schedule.
- Proficiency with Microsoft Office Suite and basic computer troubleshooting.